Norena Abel
.jfif)
.jfif)
Banker-Turned-Brand-Builder | Email & Chat Support Expert | Story-Driven Marketer | Strategic Client-Relations Specialist | Edu-influencer | Future TED Speaker
Indigene of Gombe State, Nigeria | Born 12th April | +234 706 688 8006
The Short Story
I bring 6+ years of hands-on experience across banking, customer support, digital marketing, and brand strategy. From the rigorous, high-volume demands at United Bank for Africa to the fast-evolving world of online content, I’ve spent years building trust and delivering results.
My Journey (In Brief):
1. Teaching & Grassroots Communication (2016–2017)
Started as a classroom teacher, where I built early confidence in public speaking, community engagement, and simplifying complex ideas.
2. Banking & Customer Experience at UBA (2021–2025)
Started as a Teller and later moved into Customer Service. I listened to customers, resolved complaints. I worked with honesty and strong values, staying true to what's right even when no one was watching. My focus was on making things easier and better for the people who walked through our doors every day.
3. Digital Transformation & Brand Strategy (2025–Present)
Pivoted to online brand building. Created story-driven content, designed conversion-focused strategies, and helped individuals and businesses scale their presence across digital platforms.
What I Do
| Your Challenge | My Response |
|---|---|
| “My profile feels lifeless.” | I craft magnetic brand stories that sound like you and sell for you. |
| “Content takes too much time.” | I deliver done-for-you, story-driven posts in your voice and on your schedule. |
| “Strategy? I’m winging it.” | I design roadmaps that bring clarity, consistency and commercial results. |
| “Followers aren’t converting.” | I turn browsers into loyal clients with trust-building narratives and offers. |
Why It Works
-
Bank-Grade Precision
UBA sharpened my ability to solve complex problems under pressure—with empathy, clarity, and speed. -
Data-Driven Creativity
Whether driving 17% revenue growth for an FMCG firm or improving support operations by 22%, I balance emotion with metrics. -
Total Brand Ownership
From strategy and storytelling to rollout, I deliver with alignment, consistency, and measurable impact.
Core Competencies
Personal Branding • Client Strategy • Ghost writing • Storytelling • Brand Communication
Email & Chat Support (Zendesk, CRM stacks) • Social Media Marketing • Operational Efficiency
The Bigger Mission
I’m on my way to a TED stage to champion clarity, connection, and courageous communication—because the world needs more voices that move people to action.
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